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Welcome to the Software Maintenance MCQs Page

Dive deep into the fascinating world of Software Maintenance with our comprehensive set of Multiple-Choice Questions (MCQs). This page is dedicated to exploring the fundamental concepts and intricacies of Software Maintenance, a crucial aspect of Software Engineering. In this section, you will encounter a diverse range of MCQs that cover various aspects of Software Maintenance, from the basic principles to advanced topics. Each question is thoughtfully crafted to challenge your knowledge and deepen your understanding of this critical subcategory within Software Engineering.

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Check out the MCQs below to embark on an enriching journey through Software Maintenance. Test your knowledge, expand your horizons, and solidify your grasp on this vital area of Software Engineering.

Note: Each MCQ comes with multiple answer choices. Select the most appropriate option and test your understanding of Software Maintenance. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

Software Maintenance MCQs | Page 16 of 20

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Q151.
Why does the value of software maintenance lie in activities that result in benefits for the customers?

a.

Because software maintenance results in a product being delivered to the customer.

b.

Because software maintenance results in a service being delivered to the customer.

c.

Because software development provides benefits to the customer.

d.

None of the above.

Discuss
Answer: (b).Because software maintenance results in a service being delivered to the customer. Explanation:Software maintenance has more service-like aspects than software development, because the value of software maintenance lies in activities that result in benefits for the customers, such as corrected faults and new features.
Q152.
What is the gap model often used for in service marketing?

a.

To illustrate how products and services are intertwined.

b.

To describe the product-service continuum in the software engineering domain.

c.

To show how differences between perceived service delivery and expected service may come about.

d.

To highlight the perishability of services.

Discuss
Answer: (c).To show how differences between perceived service delivery and expected service may come about. Explanation:The gap model is often used by service marketeers to illustrate how differences between perceived service delivery and expected service may come about.
Q153.
Why may gap 1 arise in software maintenance?

a.

Because of differences between perceived service delivery and expected service.

b.

Because the service specification differs from the expected service as perceived by the service provider.

c.

Because the service provider has an insufficient relationship focus.

d.

Because the (internal) service designs and standards do not match the service requirements as perceived by the service provider.

Discuss
Answer: (c).Because the service provider has an insufficient relationship focus. Explanation:Gap 1 may arise if the service provider has an insufficient relationship focus, which means that the service provider's perception of the expected service may differ from the customer's expectation.
Q154.
What is a Service Level Agreement (SLA) used for in software maintenance?

a.

To specify the services provided by the customer.

b.

To identify possible risks in the service provision.

c.

To plan the activities of the maintenance department.

d.

To translate customer service expectations into clear service agreements.

Discuss
Answer: (d).To translate customer service expectations into clear service agreements. Explanation:A Service Level Agreement (SLA) is used to translate customer service expectations into clear service agreements, which specifies, amongst other things, the services themselves, the levels of service, what happens if the service provider does not reach the agreed upon service levels, when and how the customer will receive reports regarding the services actually delivered, when and how the service level agreement will be reviewed, and so on.
Q155.
What is the cause of gap 2 in software maintenance?

a.

Differences between perceived service delivery and expected service.

b.

Insufficient relationship focus of the service provider.

c.

Differences between the service specification and the expected service as perceived by the service provider.

d.

The perishability of services.

Discuss
Answer: (c).Differences between the service specification and the expected service as perceived by the service provider. Explanation:Gap 2 may arise if the (internal) service designs and standards do not match the service requirements as perceived by the service provider. This means that the service specification differs from the expected service as perceived by the service provider.
Q156.
What is the gap model used by service marketeers for?

a.

To illustrate how to create a gap between perceived and expected service

b.

To show the difference between perceived and expected service quality

c.

To suggest ways to reduce the quality of service delivered

d.

None of the above

Discuss
Answer: (b).To show the difference between perceived and expected service quality Explanation:The gap model is used to illustrate how differences between perceived service delivery and expected service may come about.
Q157.
Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?

a.

Gap 1

b.

Gap 2

c.

Gap 3

d.

Gap 4

Discuss
Answer: (a).Gap 1 Explanation:Gap 1 is caused when the expected service as perceived by the service provider differs from the service as expected by the customer.
Q158.
What is a Service Level Agreement (SLA)?

a.

A contract between the service provider and the customer specifying the services to be delivered

b.

An agreement between the service provider and the government

c.

An agreement between the service provider and its employees

d.

None of the above

Discuss
Answer: (a).A contract between the service provider and the customer specifying the services to be delivered Explanation:A Service Level Agreement (SLA) is a contract between the service provider and the customer specifying the services to be delivered.
Q159.
What is the cause of gap 3?

a.

The actual service delivery differs from the specified services

b.

The service specification differs from the expected service as perceived by the service provider

c.

The expected service as perceived by the service provider differs from the service as expected by the customer

d.

Communication about the service does not match the actual service delivery

Discuss
Answer: (a).The actual service delivery differs from the specified services Explanation:Gap 3 is caused when the actual service delivery differs from the specified services.
Q160.
What is the purpose of event management in software maintenance organizations?

a.

To manage all events that cause or might cause the maintenance activities carried out to deviate from the levels as promised in the service level agreement

b.

To manage all events that cause or might cause the maintenance activities carried out to match the levels as promised in the service level agreement

c.

To manage all events that cause or might cause the maintenance activities carried out to deviate from the service level agreement

d.

None of the above

Discuss
Answer: (a).To manage all events that cause or might cause the maintenance activities carried out to deviate from the levels as promised in the service level agreement Explanation:The purpose of event management is to manage all events that cause or might cause the maintenance activities carried out to deviate from the levels as promised in the service level agreement.
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