Question

What is a Service Level Agreement (SLA)?

a.

A contract between the service provider and the customer specifying the services to be delivered

b.

An agreement between the service provider and the government

c.

An agreement between the service provider and its employees

d.

None of the above

Posted under Software Maintenance Software Engineering

Answer: (a).A contract between the service provider and the customer specifying the services to be delivered Explanation:A Service Level Agreement (SLA) is a contract between the service provider and the customer specifying the services to be delivered.

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