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Question

What is the cause of gap 3?

a.

The actual service delivery differs from the specified services

b.

The service specification differs from the expected service as perceived by the service provider

c.

The expected service as perceived by the service provider differs from the service as expected by the customer

d.

Communication about the service does not match the actual service delivery

Posted under Software Engineering

Answer: (a).The actual service delivery differs from the specified services Explanation:Gap 3 is caused when the actual service delivery differs from the specified services.

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