Question

What is the cause of gap 2 in software maintenance?

a.

Differences between perceived service delivery and expected service.

b.

Insufficient relationship focus of the service provider.

c.

Differences between the service specification and the expected service as perceived by the service provider.

d.

The perishability of services.

Posted under Software Maintenance Software Engineering

Answer: (c).Differences between the service specification and the expected service as perceived by the service provider. Explanation:Gap 2 may arise if the (internal) service designs and standards do not match the service requirements as perceived by the service provider. This means that the service specification differs from the expected service as perceived by the service provider.

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