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Welcome to the Software Maintenance MCQs Page

Dive deep into the fascinating world of Software Maintenance with our comprehensive set of Multiple-Choice Questions (MCQs). This page is dedicated to exploring the fundamental concepts and intricacies of Software Maintenance, a crucial aspect of Software Engineering. In this section, you will encounter a diverse range of MCQs that cover various aspects of Software Maintenance, from the basic principles to advanced topics. Each question is thoughtfully crafted to challenge your knowledge and deepen your understanding of this critical subcategory within Software Engineering.

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Check out the MCQs below to embark on an enriching journey through Software Maintenance. Test your knowledge, expand your horizons, and solidify your grasp on this vital area of Software Engineering.

Note: Each MCQ comes with multiple answer choices. Select the most appropriate option and test your understanding of Software Maintenance. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

Software Maintenance MCQs | Page 15 of 20

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Q141.
What are the top five factors that customers consider most important in software quality, according to Stalhane et al. (1997)?

a.

Product reliability, product functionality, service responsiveness, service efficiency, and service capacity

b.

Service responsiveness, service capacity, product reliability, product functionality, and service efficiency

c.

Product functionality, product reliability, service capacity, service responsiveness, and service efficiency

d.

Service capacity, service responsiveness, product functionality, product reliability, and service efficiency

Discuss
Answer: (b).Service responsiveness, service capacity, product reliability, product functionality, and service efficiency Explanation:The main insight to be gained from their study is the strong emphasis customers place on service quality. The top five factors found in their study are: service responsiveness, service capacity, product reliability, service efficiency, and product functionality.
Q142.
What is the main reason that services tend to be more heterogeneous than products?

a.

Services are created by activities, and activities are performed by humans

b.

Services are intangible

c.

Services cannot be counted, stored, or readily displayed

d.

Pricing of services is more difficult than pricing of products

Discuss
Answer: (a).Services are created by activities, and activities are performed by humans Explanation:Because services are created by activities, and activities are performed by humans, services tend to be more heterogeneous than products.
Q143.
What does the quality of software maintenance depend on?

a.

The ability of customers to articulate their needs

b.

The ability and willingness of personnel to satisfy customer needs

c.

The level of demand for the service

d.

All of the above

Discuss
Answer: (d).All of the above Explanation:Customer satisfaction depends on employee actions during the service delivery. Service quality depends on factors which are difficult to control, such as the ability of customers to articulate their needs, the ability and willingness of personnel to satisfy those needs, the presence or absence of other customers, and the level of demand for the service.
Q144.
What makes it difficult to control the quality of services?

a.

The presence or absence of other customers

b.

The level of demand for the service

c.

Customer ability to articulate their needs

d.

All of the above

Discuss
Answer: (d).All of the above Explanation:Service quality depends on factors which are difficult to control, such as the ability of customers to articulate their needs, the ability and willingness of personnel to satisfy those needs, the presence or absence of other customers, and the level of demand for the service.
Q145.
What is the product-service continuum used for in service marketing literature?

a.

To show the difference between products and services

b.

To indicate that there is no clear boundary between products and services

c.

To help customers choose between products and services

d.

To categorize products and services into pure products and pure services

Discuss
Answer: (b).To indicate that there is no clear boundary between products and services Explanation:In the service marketing literature, a product--service continuum is used to indicate that there is no clear boundary between products and services.
Q146.
Why is it difficult to synchronize supply and demand for services?

a.

Services are intangible

b.

Services cannot be saved or stored

c.

Services are produced and consumed simultaneously

d.

Customers participate in and affect the transaction

Discuss
Answer: (d).Customers participate in and affect the transaction Explanation:Customers participate in and affect the transaction, customers may affect each other, employees affect the service outcome, and centralization and mass production are difficult.
Q147.
What is the main difference between the production and consumption of products and services?

a.

Services are produced and consumed simultaneously, whereas production and consumption of products can be separated.

b.

Products are produced and consumed simultaneously, whereas production and consumption of services can be separated.

c.

Both products and services are produced and consumed simultaneously.

d.

None of the above.

Discuss
Answer: (a).Services are produced and consumed simultaneously, whereas production and consumption of products can be separated. Explanation:Services are produced and consumed simultaneously, whereas production and consumption of products can be separated.
Q148.
Why is it difficult to centralize and mass-produce services?

a.

Customers participate in and affect the transaction, and customers may affect each other.

b.

Services are perishable and cannot be saved or stored.

c.

Employees affect the service outcome.

d.

Services cannot be returned or resold.

Discuss
Answer: (a).Customers participate in and affect the transaction, and customers may affect each other. Explanation:Customers participate in and affect the transaction, and customers may affect each other. This makes it difficult to centralize and mass-produce services.
Q149.
What is the product-service continuum?

a.

A model used to indicate that there is no clear boundary between products and services.

b.

A model used to indicate that products are better than services.

c.

A model used to indicate that services are better than products.

d.

None of the above.

Discuss
Answer: (a).A model used to indicate that there is no clear boundary between products and services. Explanation:In the service marketing literature, a product-service continuum is used to indicate that there is no clear boundary between products and services.
Q150.
Which of the following is an example of a product-service mix?

a.

Fast food

b.

A car

c.

Travel insurance

d.

All of the above

Discuss
Answer: (a).Fast food Explanation:Fast food is an example of a product-service mix, as both the product, the food, and the service, quick delivery, are essential to the customer.
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