Question

What is the purpose of event management in software maintenance organizations?

a.

To manage all events that cause or might cause the maintenance activities carried out to deviate from the levels as promised in the service level agreement

b.

To manage all events that cause or might cause the maintenance activities carried out to match the levels as promised in the service level agreement

c.

To manage all events that cause or might cause the maintenance activities carried out to deviate from the service level agreement

d.

None of the above

Posted under Software Engineering

Answer: (a).To manage all events that cause or might cause the maintenance activities carried out to deviate from the levels as promised in the service level agreement Explanation:The purpose of event management is to manage all events that cause or might cause the maintenance activities carried out to deviate from the levels as promised in the service level agreement.

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