Question

Why may gap 1 arise in software maintenance?

a.

Because of differences between perceived service delivery and expected service.

b.

Because the service specification differs from the expected service as perceived by the service provider.

c.

Because the service provider has an insufficient relationship focus.

d.

Because the (internal) service designs and standards do not match the service requirements as perceived by the service provider.

Posted under Software Maintenance Software Engineering

Answer: (c).Because the service provider has an insufficient relationship focus. Explanation:Gap 1 may arise if the service provider has an insufficient relationship focus, which means that the service provider's perception of the expected service may differ from the customer's expectation.

Engage with the Community - Add Your Comment

Confused About the Answer? Ask for Details Here.

Know the Explanation? Add it Here.

Q. Why may gap 1 arise in software maintenance?

Add Comment

Similar Questions

Discover Related MCQs

Q. What is a Service Level Agreement (SLA) used for in software maintenance?

View solution

Q. What is the cause of gap 2 in software maintenance?

View solution

Q. What is the gap model used by service marketeers for?

View solution

Q. Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?

View solution

Q. What is a Service Level Agreement (SLA)?

View solution

Q. What is the cause of gap 3?

View solution

Q. What is the purpose of event management in software maintenance organizations?

View solution

Q. What is the purpose of a service level agreement in software maintenance organizations?

View solution

Q. Why do software maintenance organizations need to manage their product as a service?

View solution

Q. What is configuration control in software development?

View solution

Q. Why is configuration control important during software maintenance?

View solution

Q. What is the IEEE Standard 1219?

View solution

Q. What are the four maintenance categories for change requests?

View solution

Q. Who makes the decision to implement a change request in the software maintenance process?

View solution

Q. What is the suggested process for controlling changes during maintenance according to IEEE Standard 1219?

View solution

Q. What is the essence of the iterative-enhancement model of software maintenance?

View solution

Q. In the quick-fix model of software maintenance, what is the typical order of updating documentation?

View solution

Q. Why should the quick-fix model be avoided?

View solution

Q. What is the purpose of bundling change requests into releases?

View solution

Q. What are the three common ways to decide on the contents and timing of the next release?

View solution

View All MCQs on Software Maintenance

Suggested Topics

Are you eager to expand your knowledge beyond Software Engineering? We've curated a selection of related categories that you might find intriguing.

Click on the categories below to discover a wealth of MCQs and enrich your understanding of Computer Science. Happy exploring!

Visual Basic

Enhance your knowledge of Microsoft's event-driven programming language with our...

JavaScript

Strengthen your web development skills with our JavaScript MCQs. Understand core...

Embedded Systems

Dive into the world of specialized computing systems with our Embedded Systems MCQs....

Systems Analysis and Design Methods

Get familiar with the process of designing and improving business systems with our...

Java Spring Framework

Enhance your Java development skills with our Spring Framework MCQs. Learn about...

Digital Logic Design

Understand the foundation of digital computers with our Digital Logic Design MCQs....

Neural Networks

Dive into the world of Artificial Intelligence with our Neural Networks MCQs. Uncover...

Digital Image Processing (DIP)

Delve into the techniques of enhancing digital images with our Digital Image...

PHP

Venture into server-side scripting with our PHP MCQs. Cover everything from syntax...