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Question

Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?

a.

Gap 1

b.

Gap 2

c.

Gap 3

d.

Gap 4

Posted under Software Engineering

Answer: (a).Gap 1 Explanation:Gap 1 is caused when the expected service as perceived by the service provider differs from the service as expected by the customer.

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Q. Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?
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