adplus-dvertising
frame-decoration

Question

Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?

a.

Gap 1

b.

Gap 2

c.

Gap 3

d.

Gap 4

Posted under Software Engineering

Answer: (a).Gap 1 Explanation:Gap 1 is caused when the expected service as perceived by the service provider differs from the service as expected by the customer.

Engage with the Community - Add Your Comment

Confused About the Answer? Ask for Details Here.

Know the Explanation? Add it Here.

Q. Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?
Add Comment

Similar Questions

Discover Related MCQs

Q. What is a Service Level Agreement (SLA)?

View solution

Q. What is the cause of gap 3?

View solution

Q. What is the purpose of event management in software maintenance organizations?

View solution

Q. What is the purpose of a service level agreement in software maintenance organizations?

View solution

Q. Why do software maintenance organizations need to manage their product as a service?

View solution

Q. What is configuration control in software development?

View solution

Q. Why is configuration control important during software maintenance?

View solution

Q. What is the IEEE Standard 1219?

View solution

Q. What are the four maintenance categories for change requests?

View solution

Q. Who makes the decision to implement a change request in the software maintenance process?

View solution

Q. What is the suggested process for controlling changes during maintenance according to IEEE Standard 1219?

View solution

Q. What is the essence of the iterative-enhancement model of software maintenance?

View solution

Q. In the quick-fix model of software maintenance, what is the typical order of updating documentation?

View solution

Q. Why should the quick-fix model be avoided?

View solution

Q. What is the purpose of bundling change requests into releases?

View solution

Q. What are the three common ways to decide on the contents and timing of the next release?

View solution

Q. In the fixed staff and variable schedule scheme, what is fixed in advance?

View solution

Q. What is an advantage of the variable staff and fixed schedule scheme?

View solution

Q. Which scheme requires the most planning and oversight?

View solution

Q. What is the purpose of software quality assurance during maintenance?

View solution
View All MCQs on Software Engineering

Suggested Topics

Are you eager to expand your knowledge beyond Software Engineering? We've curated a selection of related categories that you might find intriguing.

Click on the categories below to discover a wealth of MCQs and enrich your understanding of Computer Science. Happy exploring!

Cyber Security

Understand the fundamentals of safeguarding digital assets with our Cyber Security...

Discrete Mathematics

Refine your mathematical skills essential for computer science with our Discrete...

Reverse Engineering

Strengthen your understanding of Reverse Engineering with our curated set of MCQs....

Neural Networks

Dive into the world of Artificial Intelligence with our Neural Networks MCQs. Uncover...

MS Office

Master the suite of productivity tools with our MS Office MCQs. From Word and Excel...

Computer Architecture

Unveil the science behind computer design with our Computer Architecture MCQs. Topics...

Data Science

Discover the fascinating world of extracting insights from data with our Data Science...

Systems Analysis and Design Methods

Get familiar with the process of designing and improving business systems with our...

Human Computer Interaction

Enhance your knowledge of Human-Computer Interaction with our specialized MCQs....