adplus-dvertising
frame-decoration

Question

What is the gap model used by service marketeers for?

a.

To illustrate how to create a gap between perceived and expected service

b.

To show the difference between perceived and expected service quality

c.

To suggest ways to reduce the quality of service delivered

d.

None of the above

Posted under Software Engineering

Answer: (b).To show the difference between perceived and expected service quality Explanation:The gap model is used to illustrate how differences between perceived service delivery and expected service may come about.

Engage with the Community - Add Your Comment

Confused About the Answer? Ask for Details Here.

Know the Explanation? Add it Here.

Q. What is the gap model used by service marketeers for?
Add Comment

Similar Questions

Discover Related MCQs

Q. Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?

View solution

Q. What is a Service Level Agreement (SLA)?

View solution

Q. What is the cause of gap 3?

View solution

Q. What is the purpose of event management in software maintenance organizations?

View solution

Q. What is the purpose of a service level agreement in software maintenance organizations?

View solution

Q. Why do software maintenance organizations need to manage their product as a service?

View solution

Q. What is configuration control in software development?

View solution

Q. Why is configuration control important during software maintenance?

View solution

Q. What is the IEEE Standard 1219?

View solution

Q. What are the four maintenance categories for change requests?

View solution

Q. Who makes the decision to implement a change request in the software maintenance process?

View solution

Q. What is the suggested process for controlling changes during maintenance according to IEEE Standard 1219?

View solution

Q. What is the essence of the iterative-enhancement model of software maintenance?

View solution

Q. In the quick-fix model of software maintenance, what is the typical order of updating documentation?

View solution

Q. Why should the quick-fix model be avoided?

View solution

Q. What is the purpose of bundling change requests into releases?

View solution

Q. What are the three common ways to decide on the contents and timing of the next release?

View solution

Q. In the fixed staff and variable schedule scheme, what is fixed in advance?

View solution

Q. What is an advantage of the variable staff and fixed schedule scheme?

View solution

Q. Which scheme requires the most planning and oversight?

View solution
View All MCQs on Software Engineering

Suggested Topics

Are you eager to expand your knowledge beyond Software Engineering? We've curated a selection of related categories that you might find intriguing.

Click on the categories below to discover a wealth of MCQs and enrich your understanding of Computer Science. Happy exploring!

UNIX

Become proficient with the Unix operating system using our UNIX MCQs. Learn about...

Computer Architecture

Unveil the science behind computer design with our Computer Architecture MCQs. Topics...

Web Technologies

Master the building blocks of the web with our Web Technologies MCQs. From HTML and...

MySQL Database

Enhance your knowledge of relational databases with our MySQL MCQs. Understand...

Cyber Security

Understand the fundamentals of safeguarding digital assets with our Cyber Security...

Artificial Intelligence

Get started on the path to the future with our Artificial Intelligence MCQs. Covering...

Digital Communication

Master the basics of electronic communication with our Digital Communication MCQs....

SQL Server

Master Microsoft's database server with our SQL Server MCQs. Topics cover database...

Big Data Computing

Enhance your understanding of Big Data Computing with our comprehensive MCQs. Explore...