Question

What does the quality of software maintenance depend on?

a.

The ability of customers to articulate their needs

b.

The ability and willingness of personnel to satisfy customer needs

c.

The level of demand for the service

d.

All of the above

Posted under Software Engineering

Answer: (d).All of the above Explanation:Customer satisfaction depends on employee actions during the service delivery. Service quality depends on factors which are difficult to control, such as the ability of customers to articulate their needs, the ability and willingness of personnel to satisfy those needs, the presence or absence of other customers, and the level of demand for the service.

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