Question

What does the quality of software maintenance depend on?

a.

The ability of customers to articulate their needs

b.

The ability and willingness of personnel to satisfy customer needs

c.

The level of demand for the service

d.

All of the above

Posted under Software Maintenance Software Engineering

Answer: (d).All of the above Explanation:Customer satisfaction depends on employee actions during the service delivery. Service quality depends on factors which are difficult to control, such as the ability of customers to articulate their needs, the ability and willingness of personnel to satisfy those needs, the presence or absence of other customers, and the level of demand for the service.

Engage with the Community - Add Your Comment

Confused About the Answer? Ask for Details Here.

Know the Explanation? Add it Here.

Q. What does the quality of software maintenance depend on?

Add Comment

Similar Questions

Discover Related MCQs

Q. What makes it difficult to control the quality of services?

View solution

Q. What is the product-service continuum used for in service marketing literature?

View solution

Q. Why is it difficult to synchronize supply and demand for services?

View solution

Q. What is the main difference between the production and consumption of products and services?

View solution

Q. Why is it difficult to centralize and mass-produce services?

View solution

Q. What is the product-service continuum?

View solution

Q. Which of the following is an example of a product-service mix?

View solution

Q. Why does the value of software maintenance lie in activities that result in benefits for the customers?

View solution

Q. What is the gap model often used for in service marketing?

View solution

Q. Why may gap 1 arise in software maintenance?

View solution

Q. What is a Service Level Agreement (SLA) used for in software maintenance?

View solution

Q. What is the cause of gap 2 in software maintenance?

View solution

Q. What is the gap model used by service marketeers for?

View solution

Q. Which gap is caused when the expected service as perceived by the service provider differs from the service as expected by the customer?

View solution

Q. What is a Service Level Agreement (SLA)?

View solution

Q. What is the cause of gap 3?

View solution

Q. What is the purpose of event management in software maintenance organizations?

View solution

Q. What is the purpose of a service level agreement in software maintenance organizations?

View solution

Q. Why do software maintenance organizations need to manage their product as a service?

View solution

Q. What is configuration control in software development?

View solution

View All MCQs on Software Maintenance

Suggested Topics

Are you eager to expand your knowledge beyond Software Engineering? We've curated a selection of related categories that you might find intriguing.

Click on the categories below to discover a wealth of MCQs and enrich your understanding of Computer Science. Happy exploring!

PHP

Venture into server-side scripting with our PHP MCQs. Cover everything from syntax...

Internet of Things (IoT)

Discover how devices communicate with each other in the smart world with our IoT...

JavaScript

Strengthen your web development skills with our JavaScript MCQs. Understand core...

Wireless and Mobile Communications

Get to grips with modern communication technologies with our Wireless and Mobile...

Python

Dive into one of the most popular languages with our Python MCQs. Understand...

IT Fundamentals

Navigate the basics of information technology with our IT Fundamentals MCQs. Get a...

MySQL Database

Enhance your knowledge of relational databases with our MySQL MCQs. Understand...

Digital Logic Design

Understand the foundation of digital computers with our Digital Logic Design MCQs....

Microprocessor

Understand the heart of your computer with our Microprocessor MCQs. Topics include...