Question

Why is it difficult to centralize and mass-produce services?

a.

Customers participate in and affect the transaction, and customers may affect each other.

b.

Services are perishable and cannot be saved or stored.

c.

Employees affect the service outcome.

d.

Services cannot be returned or resold.

Posted under Software Engineering

Answer: (a).Customers participate in and affect the transaction, and customers may affect each other. Explanation:Customers participate in and affect the transaction, and customers may affect each other. This makes it difficult to centralize and mass-produce services.

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