Question
a.
Product reliability, product functionality, service responsiveness, service efficiency, and service capacity
b.
Service responsiveness, service capacity, product reliability, product functionality, and service efficiency
c.
Product functionality, product reliability, service capacity, service responsiveness, and service efficiency
d.
Service capacity, service responsiveness, product functionality, product reliability, and service efficiency
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Q. What are the top five factors that customers consider most important in software quality, according to Stalhane et al. (1997)?
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