Question

What are the top five factors that customers consider most important in software quality, according to Stalhane et al. (1997)?

a.

Product reliability, product functionality, service responsiveness, service efficiency, and service capacity

b.

Service responsiveness, service capacity, product reliability, product functionality, and service efficiency

c.

Product functionality, product reliability, service capacity, service responsiveness, and service efficiency

d.

Service capacity, service responsiveness, product functionality, product reliability, and service efficiency

Posted under Software Maintenance Software Engineering

Answer: (b).Service responsiveness, service capacity, product reliability, product functionality, and service efficiency Explanation:The main insight to be gained from their study is the strong emphasis customers place on service quality. The top five factors found in their study are: service responsiveness, service capacity, product reliability, service efficiency, and product functionality.

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Q. What are the top five factors that customers consider most important in software quality, according to Stalhane et al. (1997)?

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