Question

What makes it difficult to control the quality of services?

a.

The presence or absence of other customers

b.

The level of demand for the service

c.

Customer ability to articulate their needs

d.

All of the above

Posted under Software Engineering

Answer: (d).All of the above Explanation:Service quality depends on factors which are difficult to control, such as the ability of customers to articulate their needs, the ability and willingness of personnel to satisfy those needs, the presence or absence of other customers, and the level of demand for the service.

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