Question

What is the purpose of a service level agreement in software maintenance organizations?

a.

To state which maintenance activities are to be carried out

b.

To specify how maintenance activities should be carried out

c.

To report on the performance of the maintenance organization

d.

All of the above

Posted under Software Maintenance Software Engineering

Answer: (d).All of the above Explanation:The purpose of a service level agreement in software maintenance organizations is to state which maintenance activities are to be carried out, and how fast, reliably, etc. this should be done. In addition, the information in the service level agreement can be used to report on the performance of the maintenance organization and take corrective actions if necessary.

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