Question

What is the purpose of a service level agreement in software maintenance organizations?

a.

To state which maintenance activities are to be carried out

b.

To specify how maintenance activities should be carried out

c.

To report on the performance of the maintenance organization

d.

All of the above

Posted under Software Engineering

Answer: (d).All of the above Explanation:The purpose of a service level agreement in software maintenance organizations is to state which maintenance activities are to be carried out, and how fast, reliably, etc. this should be done. In addition, the information in the service level agreement can be used to report on the performance of the maintenance organization and take corrective actions if necessary.

Engage with the Community - Add Your Comment

Confused About the Answer? Ask for Details Here.

Know the Explanation? Add it Here.

Q. What is the purpose of a service level agreement in software maintenance organizations?

Add Comment

Similar Questions

Discover Related MCQs

Q. Why do software maintenance organizations need to manage their product as a service?

View solution

Q. What is configuration control in software development?

View solution

Q. Why is configuration control important during software maintenance?

View solution

Q. What is the IEEE Standard 1219?

View solution

Q. What are the four maintenance categories for change requests?

View solution

Q. Who makes the decision to implement a change request in the software maintenance process?

View solution

Q. What is the suggested process for controlling changes during maintenance according to IEEE Standard 1219?

View solution

Q. What is the essence of the iterative-enhancement model of software maintenance?

View solution

Q. In the quick-fix model of software maintenance, what is the typical order of updating documentation?

View solution

Q. Why should the quick-fix model be avoided?

View solution

Q. What is the purpose of bundling change requests into releases?

View solution

Q. What are the three common ways to decide on the contents and timing of the next release?

View solution

Q. In the fixed staff and variable schedule scheme, what is fixed in advance?

View solution

Q. What is an advantage of the variable staff and fixed schedule scheme?

View solution

Q. Which scheme requires the most planning and oversight?

View solution

Q. What is the purpose of software quality assurance during maintenance?

View solution

Q. What is the role of metrics in software quality assurance during maintenance?

View solution

Q. What quality factors affect maintenance effort and cost?

View solution

Q. What is the relationship between software quality assurance during development and maintenance?

View solution

Q. What can be done with the observed trends from metrics used in software quality assurance during maintenance?

View solution

View All MCQs on Software Engineering

Suggested Topics

Are you eager to expand your knowledge beyond Software Engineering? We've curated a selection of related categories that you might find intriguing.

Click on the categories below to discover a wealth of MCQs and enrich your understanding of Computer Science. Happy exploring!

CSS

Polish your web design skills with our CSS MCQs. Learn about selectors, properties,...

Software Architecture and Design

Get a strong hold on the blueprint of software systems with our Software Architecture...

HTML

Start your journey in web development with our HTML MCQs. Learn the building blocks...

Digital Logic Design

Understand the foundation of digital computers with our Digital Logic Design MCQs....

MongoDB

Learn the leading NoSQL database with our MongoDB MCQs. Understand everything from...

Reverse Engineering

Strengthen your understanding of Reverse Engineering with our curated set of MCQs....

Data Structures and Algorithms

Journey through the fundamentals of Data Structures and Algorithms with our extensive...

Hadoop

Dive into the world of big data with our Hadoop MCQs. Cover key concepts including...

Object Oriented Programming Using C++

Enhance your programming skills with our MCQs on Object Oriented Programming using...