Question

Why do software maintenance organizations need to manage their product as a service?

a.

To improve perceived service quality

b.

To reduce maintenance costs

c.

To increase revenue

d.

To improve product design

Posted under Software Engineering

Answer: (a).To improve perceived service quality Explanation:Software maintenance organizations need to manage their product - software maintenance - as a service in order to be able to deliver high quality and to bring the perceived quality in line with the expected quality.

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