Q. Why is it difficult to predict and control progress of new system development?

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Q. Why is a separation of maintenance and development beneficial for conducting a meaningful acceptance test?

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Q. What is the result of concentrating on maintenance tasks?

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Q. What is the disadvantages of the strict separation of development and maintenance?

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Q. What is a disadvantage of separating development and maintenance?

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Q. How can the loss of knowledge about a system be prevented during the transfer from development to maintenance?

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Q. What is the main cause of demotivation of personnel during the separation of development and maintenance?

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Q. What can be considered a promotion in an organization with proper managerial attention to maintenance work?

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Q. What is a possible disadvantage of system acceptance by the maintenance organization?

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Q. What is the L-A-scheme in context of software maintenance?

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Q. What is the danger of too much specialization in a system?

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Q. What is the trade-off of job rotation in avoiding people from becoming too much entrenched in the peculiarities of a system?

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Q. What is the main difference between a product and a service?

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Q. What is the focus of software maintenance in most organizations?

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Q. What are the top five factors that customers consider most important in software quality, according to Stalhane et al. (1997)?

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Q. What is the main reason that services tend to be more heterogeneous than products?

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Q. What does the quality of software maintenance depend on?

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Q. What makes it difficult to control the quality of services?

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Q. What is the product-service continuum used for in service marketing literature?

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Q. Why is it difficult to synchronize supply and demand for services?

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