Question

What are the three cornerstones of TQM?

a.

Customer value strategy, organizational systems, and continuous improvement

b.

Quality management, process improvement, and customer satisfaction

c.

Leadership, customer focus, and employee empowerment

d.

Strategic planning, performance measurement, and customer service

Posted under Software Engineering

Answer: (a).Customer value strategy, organizational systems, and continuous improvement Explanation:TQM has three cornerstones which are customer value strategy, organizational systems, and continuous improvement. These three cornerstones provide a holistic approach to quality management and aim to improve every aspect of the organization, not just the product or service provided.

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