Question

According to TQM, what is the approach taken when determining customer needs?

a.

We know what is best for the customer

b.

Let's first determine what the customer needs

c.

The customer does not know what they want

d.

The customer is not important

Posted under Software Engineering

Answer: (b).Let's first determine what the customer needs Explanation:TQM states that the attitude towards customer needs is not "We know what is best for the customer" but "Let's first determine what the customer needs"

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Q. According to TQM, what is the approach taken when determining customer needs?

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