Question

In TQM, what is the approach towards human resources?

a.

Regarded as a critical resource

b.

Regarded as a mere cost factor

c.

Ignored

d.

Abused

Posted under Software Engineering

Answer: (a).Regarded as a critical resource Explanation:In TQM, human resources are regarded as a critical resource rather than a mere cost factor. TQM emphasizes the importance of employees and takes advantage of their pride in craftsmanship.

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