Question

How does TQM evaluate performance?

a.

By determining if it is good or bad

b.

By analyzing variation in performance to understand causes of poor performance

c.

By imposing authority through position and rules

d.

By punishing errors as personal failures

Posted under Software Engineering

Answer: (b).By analyzing variation in performance to understand causes of poor performance Explanation:TQM focuses on proactively pursuing quality improvement, and when it comes to performance evaluation it evaluates performance by analyzing variation in performance to understand causes of poor performance rather than evaluating it as good or bad.

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