Question

In TQM, what is the attitude towards customers?

a.

"We know what is best for the customer"

b.

"Let's first determine what the customer needs"

c.

"The customer is always right"

d.

"The customer is always wrong"

Posted under Software Engineering

Answer: (b)."Let's first determine what the customer needs" Explanation:In TQM, the right balance between benefits and sacrifices is sought and the key stakeholder in this balancing act is the customer. The attitude towards customers is not "We know what is best for the customer", but "Let's first determine what the customer needs."

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