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Question

According to TQM, what is the key stakeholder in determining customer value strategy?

a.

The customer's boss

b.

The software developer

c.

The customer

d.

The manager

Posted under Software Engineering

Answer: (c).The customer Explanation:TQM states that the customer is the key stakeholder in determining customer value strategy, as the right balance between benefits and sacrifices has to be sought.

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Q. According to TQM, what is the key stakeholder in determining customer value strategy?