Q. How can user support systems be classified?

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Q. What is the main distinction between help systems and documentation?

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Q. What principle is emphasized when considering user support systems and documentation?

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Q. In the context of availability, what is a significant requirement for a help system?

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Q. Why is accuracy and completeness of assistance important in a help system?

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Q. What issue may arise in an age of frequent application updates?

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Q. Why is completeness of help assistance important even when designers cannot predict all user needs?

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Q. Why is consistency important in a help system's design?

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Q. What does it mean for a help system to be robust?

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Q. How does a flexible help system differ from a rigid one?

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Q. What is the purpose of context-sensitive help in a help system?

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Q. How does the use of hypertext principles enhance a help system's design?

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Q. What does the principle of unobtrusiveness imply for help system design?

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Q. What is the primary limitation of command assistance for user support?

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Q. Which type of help system can actively suggest assistance without user request?

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Q. What is a potential solution to prevent a textual help system from interrupting the user's work?

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Q. What is the purpose of providing command assistance in user support?

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Q. Which type of help system is designed to provide assistance based on the specific user's context?

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Q. How do command prompts in command line interfaces typically assist the user?

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Q. What is the purpose of context-sensitive help in menu-based systems?

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