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Question

How can user support systems be classified?

a.

Quick reference, task-specific help, full explanation, and documentation

b.

Quick reference, task-specific help, full explanation, and tutorial

c.

Tutorial, documentation, generic information, and step-by-step guides

d.

Generic information, user interface design, quick reference, and step-by-step guides

Answer: (b).Quick reference, task-specific help, full explanation, and tutorial Explanation:User support systems can be classified into quick reference, task-specific help, full explanation, and tutorial based on the distinct needs they fulfill.

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Q. How can user support systems be classified?

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