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Question

Why is consistency important in a help system's design?

a.

To ensure that every part of the help system is identical

b.

To maintain a rigid structure within the help system

c.

To support users in reinforcing their learning of system usage

d.

To prevent users from seeking help from multiple sources

Answer: (c).To support users in reinforcing their learning of system usage Explanation:Consistency in content, terminology, and presentation style helps users reinforce their learning of system usage.

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Q. Why is consistency important in a help system's design?

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