Q. What is a key challenge in quantifying the benefits of a system's introduction?

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Q. How does the concept of a "free rider" relate to the deployment of computer systems?

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Q. What potential challenge might arise when introducing electronic communications?

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Q. How can organizational factors impact the deployment of information and communications technology?

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Q. What is the purpose of consolidating each model across users in the design process?

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Q. How are commonalities across stakeholders identified after conducting interviews?

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Q. What does the "artifact model" describe?

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Q. How does the "cultural model" contribute to understanding the work situation?

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Q. What does the "flow model" primarily represent?

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Q. What does the "physical model" of work capture?

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Q. What does the "sequence model" aim to capture?

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Q. How does contextual inquiry view the investigator's pre-existing beliefs and assumptions?

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Q. What is the main objective of a 2–3 hour interview in contextual inquiry?

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Q. What is a key role of the investigator in contextual inquiry?

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Q. What is the central idea behind the model of contextual inquiry?

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Q. How does contextual inquiry differ from pure ethnographic study?

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Q. How do ethnographers typically approach their observations and reporting?

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Q. What does "encultured" mean in the context of ethnography?

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Q. What is the primary focus of ethnography in the context of systems design?

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Q. How are objectives specified and prioritized in the ETHICS methodology?

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