Q. Why is it important for cloud consumers to understand the scope of an SLA?

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Q. What is the Availability Rate Metric used to measure?

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Q. What is the primary focus of reliability metrics in SLAs?

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Q. How does service resiliency relate to SLAs?

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Q. What is the purpose of disclosing cross-cloud dependencies in SLAs?

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Q. What should cloud providers disclose if they are leasing IT resources from other cloud providers?

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Q. Why might cloud consumers want to keep a copy of historical SLA-related data even after ending their business relationship with a cloud provider?

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Q. What is the benefit of considering independent SLA monitoring for cloud consumers?

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Q. Why is it important for SLAs to include specific metric formulas?

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Q. What do service performance metrics focus on?

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Q. What is the purpose of the Mean-Time to Switchover (MTSO) metric?

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Q. What phase do resiliency metrics apply to address the challenges and events that can threaten the regular level of a service?

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Q. In a cloud environment, why is it important to document guarantees at an appropriate granularity in SLAs?

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Q. What is the purpose of defining penalties for non-compliance in an SLA?

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Q. Why is it important to understand the scope of an SLA in a cloud environment?

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Q. What is the importance of mapping business cases to SLAs?

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Q. What is the Mean-Time System Recovery (MTSR) Metric used to measure?

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Q. What is the Mean-Time to Switchover (MTSO) Metric used to measure?

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Q. What do resiliency metrics measure?

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Q. What does the Server Scalability (Horizontal) Metric measure?

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