Q. What is the Mean-Time System Recovery (MTSR) Metric used to measure?

View solution

Q. What is the importance of mapping business cases to SLAs?

View solution

Q. Why is it important to understand the scope of an SLA in a cloud environment?

View solution

Q. What is the purpose of defining penalties for non-compliance in an SLA?

View solution

Q. In a cloud environment, why is it important to document guarantees at an appropriate granularity in SLAs?

View solution

Q. What phase do resiliency metrics apply to address the challenges and events that can threaten the regular level of a service?

View solution

Q. What is the purpose of the Mean-Time to Switchover (MTSO) metric?

View solution

Q. What do service performance metrics focus on?

View solution

Q. Why is it important for SLAs to include specific metric formulas?

View solution

Q. What is the benefit of considering independent SLA monitoring for cloud consumers?

View solution

Q. Why might cloud consumers want to keep a copy of historical SLA-related data even after ending their business relationship with a cloud provider?

View solution

Q. What should cloud providers disclose if they are leasing IT resources from other cloud providers?

View solution

Q. What is the purpose of disclosing cross-cloud dependencies in SLAs?

View solution

Q. How does service resiliency relate to SLAs?

View solution

Q. What is the primary focus of reliability metrics in SLAs?

View solution

Q. What is the Availability Rate Metric used to measure?

View solution

Q. Why is it important for cloud consumers to understand the scope of an SLA?

View solution

Q. What is the purpose of service performance metrics in SLAs?

View solution