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Welcome to the Service Quality Metrics and SLAs MCQs Page

Dive deep into the fascinating world of Service Quality Metrics and SLAs with our comprehensive set of Multiple-Choice Questions (MCQs). This page is dedicated to exploring the fundamental concepts and intricacies of Service Quality Metrics and SLAs, a crucial aspect of Cloud Computing. In this section, you will encounter a diverse range of MCQs that cover various aspects of Service Quality Metrics and SLAs, from the basic principles to advanced topics. Each question is thoughtfully crafted to challenge your knowledge and deepen your understanding of this critical subcategory within Cloud Computing.

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Check out the MCQs below to embark on an enriching journey through Service Quality Metrics and SLAs. Test your knowledge, expand your horizons, and solidify your grasp on this vital area of Cloud Computing.

Note: Each MCQ comes with multiple answer choices. Select the most appropriate option and test your understanding of Service Quality Metrics and SLAs. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

Service Quality Metrics and SLAs MCQs | Page 2 of 5

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Q11.
What is the frequency at which the availability rate metric is measured?

a.

Hourly

b.

Weekly, monthly, or yearly

c.

Per event

d.

Continuously

Discuss
Answer: (b).Weekly, monthly, or yearly Explanation:The availability rate metric is typically measured weekly, monthly, or yearly.
Q12.
How is the outage duration metric measured?

a.

In kilobytes per second

b.

In number of outages per month

c.

By subtracting the end time from the start time of an outage

d.

By calculating the total downtime over a year

Discuss
Answer: (c).By subtracting the end time from the start time of an outage Explanation:The outage duration metric is measured by subtracting the end time from the start time of an outage.
Q13.
What does the term "high-availability (HA)" typically imply regarding downtime?

a.

It has no downtime.

b.

It has frequent downtime.

c.

It has average downtime.

d.

It has excessive downtime.

Discuss
Answer: (a).It has no downtime. Explanation:"High-availability (HA)" implies that an IT resource has no or very low downtime.
Q14.
What does an availability rate of 99.5% mean?

a.

The resource is available 99.5% of the time.

b.

The resource is available 0.5% of the time.

c.

The resource is always available.

d.

The resource has frequent outages.

Discuss
Answer: (a).The resource is available 99.5% of the time. Explanation:An availability rate of 99.5% means the resource is available 99.5% of the time.
Q15.
What does the Mean-Time Between Failures (MTBF) metric measure?

a.

The total downtime of an IT resource

b.

The duration of a single outage

c.

The expected time between consecutive service failures

d.

The percentage of successful service outcomes

Discuss
Answer: (c).The expected time between consecutive service failures Explanation:The MTBF metric measures the expected time between consecutive service failures.
Q16.
How is the reliability rate metric measured?

a.

By calculating the total downtime over a year

b.

By measuring the number of failures during an IT resource's lifetime

c.

By measuring the percentage of successful service outcomes under pre-defined conditions

d.

By counting the total number of requests

Discuss
Answer: (c).By measuring the percentage of successful service outcomes under pre-defined conditions Explanation:The reliability rate metric is measured by calculating the percentage of successful service outcomes under pre-defined conditions.
Q17.
What is the main focus of service performance metrics?

a.

Service availability

b.

Service reliability

c.

Measurable characteristics of IT resource capacity

d.

Expected time between service failures

Discuss
Answer: (c).Measurable characteristics of IT resource capacity Explanation:Service performance metrics focus on measurable characteristics of IT resource capacity.
Q18.
What does the network capacity metric measure?

a.

The storage size of a storage device

b.

The expected time between service failures

c.

Bandwidth or throughput in bits per second

d.

The percentage of successful service outcomes

Discuss
Answer: (c).Bandwidth or throughput in bits per second Explanation:The network capacity metric measures bandwidth or throughput in bits per second.
Q19.
What does the storage device capacity metric measure?

a.

Bandwidth or throughput in bits per second

b.

The total downtime of an IT resource

c.

Measurable characteristics of storage device capacity

d.

The percentage of successful service outcomes

Discuss
Answer: (c).Measurable characteristics of storage device capacity Explanation:The storage device capacity metric measures measurable characteristics of storage device capacity, typically expressed in GB.
Q20.
What does the Instance Starting Time Metric measure?

a.

Measurable characteristics of server capacity

b.

Length of time required to complete an asynchronous task

c.

Length of time required to initialize a new instance

d.

Time required to perform synchronous operation

Discuss
Answer: (c).Length of time required to initialize a new instance Explanation:The Instance Starting Time Metric measures the length of time required to initialize a new instance.
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