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Question

How can CCT's user description and system description be compared to find dissonance?

a.

By using novice style rules

b.

By analyzing error patterns

c.

By measuring production rule counts

d.

By comparing hierarchical structures

Answer: (d).By comparing hierarchical structures Explanation:Both the user's description and the system's description can be represented as hierarchies, which can then be compared to find mismatches and produce a measure of dissonance.

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Q. How can CCT's user description and system description be compared to find dissonance?

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