Q. Which technique for knowledge representation is useful in relatively large domains and can represent both declarative knowledge and actions?

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Q. What is one of the major challenges in knowledge representation for adaptive help systems, particularly when it comes to knowledge of user behavior?

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Q. Which issue in adaptive help system design pertains to the degree of control and initiative between the user and the system?

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Q. What is the key to handling initiative in an adaptive help system's interaction with the user?

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Q. In the context of adaptive help systems, what should the designer consider regarding the effect of modeling and adaptivity?

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Q. When considering the scope of help in an adaptive help system, what should the designer decide about the scope of the help being offered?

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Q. What is the recommended approach to designing a help system in relation to the overall system design?

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Q. What should be the primary focus when making decisions about the content and context of user support?

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Q. What is an advantage of using a help button to access user support?

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Q. Which method of accessing help requires the user to specify a topic and assumes some knowledge?

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Q. Which of the following is NOT a consideration for effective presentation of help?

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Q. What is the purpose of using visual cues in an active help system?

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Q. Which of the following should be a consideration when designing the physical layout of documentation?

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Q. What is the purpose of a hierarchical help system in documentation?

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Q. Which of the following is NOT a consideration for implementation issues when designing user support systems?

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Q. Why is speed an important consideration when implementing a help system?

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Q. What is a key consideration when structuring help data for a user support system?

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Q. Why is providing clear conventions and constraints important for the authors of help material?

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