Q. In the context of adaptive help systems, what should the designer consider regarding the effect of modeling and adaptivity?

View solution

Q. When considering the scope of help in an adaptive help system, what should the designer decide about the scope of the help being offered?

View solution

Q. What is the recommended approach to designing a help system in relation to the overall system design?

View solution

Q. What should be the primary focus when making decisions about the content and context of user support?

View solution

Q. What is an advantage of using a help button to access user support?

View solution

Q. Which method of accessing help requires the user to specify a topic and assumes some knowledge?

View solution

Q. Which of the following is NOT a consideration for effective presentation of help?

View solution

Q. What is the purpose of using visual cues in an active help system?

View solution

Q. Which of the following should be a consideration when designing the physical layout of documentation?

View solution

Q. What is the purpose of a hierarchical help system in documentation?

View solution

Q. Which of the following is NOT a consideration for implementation issues when designing user support systems?

View solution

Q. Why is speed an important consideration when implementing a help system?

View solution

Q. What is a key consideration when structuring help data for a user support system?

View solution

Q. Why is providing clear conventions and constraints important for the authors of help material?

View solution