Q. What can cause errors during tasks that have become automatic?

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Q. How are mental models often characterized?

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Q. When can errors occur if a person has built a mental model of a system?

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Q. What is one way to prevent errors that arise from incorrect mental models?

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Q. How do positive and negative emotions influence problem-solving abilities?

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Q. What was William James' theory regarding emotions?

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Q. Why did Cannon disagree with James’ theory regarding emotions?

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Q. How does Donald Norman describe the impact of emotion on task performance?

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Q. How can understanding emotional responses contribute to design?

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Q. What assumption is made when discussing human psychological principles and properties?

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Q. Which types of individual differences should be accounted for in design?

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Q. How could a design decision potentially impact a section of the user population?

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Q. In the context of interactive systems design, why is recognition considered easier than recall?

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Q. What is the role of cognitive psychology in the design process?

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Q. How can the concept of recall be applied to interface design?

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Q. What has psychological theory led to the development of in design?

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Q. Why is it important to understand the scope and benefits of empirical techniques provided by psychology?

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Q. Which of the following is NOT a limitation of human perception and cognition?

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Q. How can understanding the capabilities and limitations of the human as information processor benefit interactive system design?

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