Question

What is one way to prevent errors that arise from incorrect mental models?

a.

Design should support conventions

b.

Increase the complexity of the system

c.

Keep changing the system

d.

Discourage the use of mental models

Posted under Human Computer Interaction

Answer: (a).Design should support conventions Explanation:To prevent errors that arise from incorrect mental models, the design of a system or a task should ideally support the conventions that people use to interpret the world. If these conventions are to be violated, explicit support must be given to enable people to form a correct mental model.

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