Q. In which phase of the laser printing process is a positive charge placed on the paper to pull the toner from the print drum?

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Q. You are installing an IDE hard drive that will be your boot drive. Which is the correct order of steps that need to be followed?

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Q. To prevent toner from sticking to a laser printer's heat rollers, apply which of the following:

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Q. What would you ask to determine if the display is working?

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Q. Your modem does not respond when you try to dial out. You try another modem on another computer and get the same result. What is the most likely problem?

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Q. With a dot matrix printer, light then dark print is most commonly caused by:

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Q. RTS stands for

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Q. What can you use to ensure power is not interrupted, resulting in corrupted data?

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Q.
What command is used to hang up a MODEM when using the "AT Command set"?

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Q. The standard IRQ for the floppy drive is?

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Q. A keyboard locks up intermittently even when replaced with a new keyboard. What is the LEAST likely cause of the problem?

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Q. During the laser printer's conditioning phase a uniform charge of _____ is placed on the photosensitive drum.

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Q. You have just installed a new internal PCI modem on you desktop. It will not dial out. what is the problem?

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Q. After you service a laser printer, you notice dirty print. Which of the following would correct the problem.

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Q. What command is used to reset a MODEM ?

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Q. Modems use _____ transmission.

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Q. What command is used to hand up a MODEM when using the "AT Answer Command set"?

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Q. When you boot a PC and don't hear any beep, this could suggest which of the following?

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Q. After displaying the directory of a floppy disk, a different floppy is inserted into the drive. The contents of the original floppy continue to display regardless of the director requests on the other floppies placed in the drive. You remove the drive in question and install it into your test system, and it does not exhibit the problem. You should next replace the:

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Q. A customer has just installed a new cd-rw. the system was working fine before the installation, but now the cdrom does not work, what should you suggest that the customer do?

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