Q. A keyboard locks up intermittently even when replaced with a new keyboard. What is the LEAST likely cause of the problem?

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Q. During the laser printer's conditioning phase a uniform charge of _____ is placed on the photosensitive drum.

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Q. You have just installed a new internal PCI modem on you desktop. It will not dial out. what is the problem?

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Q. After you service a laser printer, you notice dirty print. Which of the following would correct the problem.

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Q. What command is used to reset a MODEM ?

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Q. Modems use _____ transmission.

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Q. What command is used to hand up a MODEM when using the "AT Answer Command set"?

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Q. When you boot a PC and don't hear any beep, this could suggest which of the following?

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Q. After displaying the directory of a floppy disk, a different floppy is inserted into the drive. The contents of the original floppy continue to display regardless of the director requests on the other floppies placed in the drive. You remove the drive in question and install it into your test system, and it does not exhibit the problem. You should next replace the:

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Q. A customer has just installed a new cd-rw. the system was working fine before the installation, but now the cdrom does not work, what should you suggest that the customer do?

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Q. Which is the most difficult environmentally to dispose of?

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Q. What is the most likely cause of an "FDD controller Failure" error message?

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Q. What is the jumper setting on a SCSI device to configure it to use the fourth SCSI id? Remember, SCSI ids start with zero.

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Q. ISDN stands for:

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Q. ISDN uses _____ technology.

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Q. A laser printer generates a totally black page, what is the cause?

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Q. You must service the laser printer in your office. Which part of the printer should you avoid touching because it is hot?

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Q. The I/O devices that provide a means of communication between the computer and the outside world are known as________________.

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Q. _____________ are used to transfer user data and instructions to the computer.

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Q. ________________ device allow input into the computer system by pressing a set of keys mounted on a board, connected to the computer system.

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