Q. What is the potential problem with solely relying on what users say they do?

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Q. What is the role of artifacts in understanding users' activities?

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Q. What is a "persona" in the context of interaction design?

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Q. When is it important to involve users throughout the design process?

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Q. What is the advantage of using structured methods like ethnography or contextual inquiry in user research?

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Q. How can a design team benefit from using personae in the design process?

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Q. Why is it important to consider stakeholders in the design process?

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Q. What are scenarios in the context of design?

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Q. How can scenarios be used to improve design?

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Q. What are storyboards in the context of design scenarios?

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Q. How can scenarios be utilized in the design process?

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Q. How can scenarios be used to communicate with others?

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Q. How can scenarios be used to validate other design models?

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Q. What does the linearity of scenarios mean?

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Q. What is a positive aspect of using scenarios in design?

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Q. What is the main focus when considering the structure of an application?

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Q. What are the two main kinds of issues considered in navigation design?

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Q. What is meant by "local structure" in navigation design?

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Q. What is meant by "global structure" in navigation design?

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Q. In interaction design, what is the primary behavior that users engage in?

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