Q. What is the purpose of collecting and interpreting maintenance data?

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Q. What are the characteristics that indicate system degradation?

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Q. Which type of metrics can be used to guide decisions about when to start a major overhaul of components or complete systems?

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Q. What is the scope of software quality assurance?

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Q. What can be done with the observed trends from metrics used in software quality assurance during maintenance?

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Q. What is the relationship between software quality assurance during development and maintenance?

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Q. What quality factors affect maintenance effort and cost?

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Q. What is the role of metrics in software quality assurance during maintenance?

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Q. What is the purpose of software quality assurance during maintenance?

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Q. Which scheme requires the most planning and oversight?

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Q. What is an advantage of the variable staff and fixed schedule scheme?

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Q. In the fixed staff and variable schedule scheme, what is fixed in advance?

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Q. What are the three common ways to decide on the contents and timing of the next release?

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Q. What is the purpose of bundling change requests into releases?

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Q. Why should the quick-fix model be avoided?

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Q. In the quick-fix model of software maintenance, what is the typical order of updating documentation?

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Q. What is the essence of the iterative-enhancement model of software maintenance?

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Q. What is the suggested process for controlling changes during maintenance according to IEEE Standard 1219?

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Q. Who makes the decision to implement a change request in the software maintenance process?

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Q. What are the four maintenance categories for change requests?

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