Q. What are the three types of change levers that can be recognized in the process of identifying opportunities for process improvement?

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Q. What are the main components of a process vision?

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Q. What is the main emphasis of BPR?

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Q. What is the goal of rethinking existing processes and procedures in software development projects?

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Q. What is the main goal of using prototypes in the development process?

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Q. Which of the following is the least uncertain method of requirements elicitation?

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Q. What factors can influence the uncertainty of the requirements elicitation process?

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Q. What is the primary method for requirements elicitation for an advanced and ill-understood problem from within a rapidly changing environment?

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Q. What is the primary solution project managers opt for when requirements uncertainty is not the only problem they have to cope with?

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Q. What approach is recommended for a well-understood problem with experienced analysts?

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Q. What are some of the larger risks that project managers have to cope with besides requirements uncertainty?

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Q. How do project managers often handle disagreements between stakeholders?

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Q. What is the relationship between user participation and requirements engineering uncertainty?

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Q. According to Keil and Carmel (1995), what is the correlation between project success and the number and type of customer-developer links?

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Q. Which type of customer-developer link is found to have more impact on project success, according to Keil and Carmel (1995)?

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Q. What is the favorite type of customer-developer link for custom development projects?

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Q. What should we be careful when assessing which requirements elicitation technique to choose?

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Q. How does user participation affect the quality of requirements engineering as uncertainty increases?

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Q. How many customer-developer links are needed in a software development project for optimal success?

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Q. What is the difference in the preferred type of customer-developer link between custom development projects and package development projects?

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