Question

What are the steps in discovering opportunities for process improvement in an organization?

a.

Formulate hypotheses, carefully select appropriate metrics, collect data, interpret data, initiate actions for improvement

b.

Collect massive amounts of data, apply various kinds of curve-fitting techniques, impose upperbound on complexity allowed for each component

c.

Set quality goals, assess own performance, and take actions to improve the development process

d.

None of the above

Posted under Quality Management Software Engineering

Answer: (a).Formulate hypotheses, carefully select appropriate metrics, collect data, interpret data, initiate actions for improvement Explanation:The preferred way to discover opportunities for process improvement in an organization is to follow a stepwise, evolutionary approach which involves formulating hypotheses, carefully selecting appropriate metrics, collecting data, interpreting data, and initiating actions for improvement. These steps are repeated to validate the effect of the actions taken and to formulate further hypotheses.

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