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Question

What is the primary focus of customer analytics in CRM BPO?

a.

Managing customer relationships

b.

Handling structured data only

c.

Capturing unstructured data

d.

Analyzing employee performance

Posted under Big Data Computing

Answer: (c).Capturing unstructured data Explanation:Customer analytics in CRM BPO focuses on capturing both structured and unstructured data.

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Q. What is the primary focus of customer analytics in CRM BPO?

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