Question

What advantage does using a shared window system offer in a technical support scenario compared to explaining issues over the phone?

a.

It allows the technical guru to directly control the user's computer.

b.

It offers a faster way to diagnose technical problems.

c.

It prevents users from accessing sensitive information.

d.

It eliminates the need for social protocols in communication.

Posted under Human Computer Interaction

Answer: (a).It allows the technical guru to directly control the user's computer. Explanation:In a technical support scenario, using a shared window system allows the technical guru to connect to the user's computer, see their screen, and provide assistance by directly interacting with the application in question. This is more effective than trying to explain issues verbally over the phone.

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