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Question

According to ISO standard 9241, what does "usability" refer to?

a.

The effectiveness, efficiency, and satisfaction with which specified users achieve specified goals in particular environments.

b.

The accuracy and completeness with which specified users can achieve specified goals in particular environments.

c.

The resources expended in relation to the accuracy and completeness of goals achieved.

d.

The comfort and acceptability of the work system to its users and other people affected by its use.

Answer: (a).The effectiveness, efficiency, and satisfaction with which specified users achieve specified goals in particular environments. Explanation:According to ISO standard 9241, usability is defined as the effectiveness, efficiency, and satisfaction with which specified users achieve specified goals in particular environments.

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Q. According to ISO standard 9241, what does "usability" refer to?

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