Question

What does the Kano model suggest about offering attractive features to customers?

a.

Offering these features is not important

b.

Offering these features will not excite customers

c.

Offering these features is what will really excite customers

d.

Offering these features is not feasible

Posted under Software Engineering

Answer: (c).Offering these features is what will really excite customers Explanation:According to the Kano model, offering attractive, so-called "killer features" is what will really excite customers. These features are seen as the key to satisfying customers and making the system appealing to them.

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