Question

How do thinking aloud protocols fail to capture user behavior?

a.

They assume that users have well-defined goals and subgoals.

b.

They assume that users traverse goal trees in a neat top-down manner.

c.

They fail to take into account the social and organizational environment in which tasks are executed.

d.

They assume that users have preconceived plans.

Posted under Software Engineering

Answer: (d).They assume that users have preconceived plans. Explanation:Thinking aloud protocols assume that users have well-defined goals and subgoals, and that they traverse such goal trees in a neat top-down manner. But people often don't have preconceived plans, they proceed in somewhat opportunistic ways.

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