Question

What is the focus of CRM in enterprise management?

a.

Centralized Resource Management

b.

Customer Relationship Maintenance

c.

Customer Relationship Management

d.

Computer Resource Monitoring

Posted under Data Warehousing and OLAP

Answer: (c).Customer Relationship Management Explanation:CRM stands for Customer Relationship Management, focusing on managing and improving customer service in an enterprise, often facilitated by data warehousing with integrated customer data.

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Q. What is the focus of CRM in enterprise management?

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